In our last lesson I provided some guidance on the indicators of a wet monkey – a broken process per say. In this lesson I want to help you to get to the root cause of a problem so that (in a future lesson) you can develop solutions for it.
In any process, you may have multiple problems that need to be fixed. Ideally you want to fix all of them, but you should start with the one that will provide the greatest return for your investment.[Content protected for Free members only]
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